Below are some of the frequently asked questions that we at Mini Shred have encountered over the years. We encourage you to review the information provided, as it may address your enquiries. If you don’t see your question here, please feel free to click on the link at the bottom to request a call back.
Remember – “The only silly question is the one not asked”
Do I have to take the staples out?
No, unlike some smaller machines it does not matter if your paperwork has staples, Bulldog clips etc… these items are also shredded and destroyed along with the paper, and everything is removed during the recycling process.
What happens to the paper after it is shredded?
When all the paper is shredded, it is bailed up and sent off for recycling. Eventually, depending on the grade/quality of the paper initially shredded, it will end up back as either recycled paper or a paper product.
Do I need to remove documents from plastic folders before shredding?
No just like the staples and bulldog clips, all the plastic gets shredded at the same time as the paper and gets removed when it all gets recycled.
Do I get confirmation my documents have been destroyed securely?
All our clients receive a ‘Signed Collection Note,’ ‘Certificate of Destruction’ and Invoice. We can also present our clients with a Recycling Certificate which details how much (in weight) has been collected, destroyed, and recycled for them.
- Collection notes provide details of how much and what has been collected.
- Certificates of Destruction provide our clients with proof that everything has been destroyed.
- Invoices provide similar details to the Collection notes together with the charges and payment details.
Will I be tied into a long contract?
No. We believe that lengthy contract’s allow suppliers to become complacent and then start to treat their clients as numbers and not as they should be; that is as valued client’s. All our regular clients who use our Secure Locker or Wheelie bins are on a rolling monthly contract. That way our clients know we will always look after them, otherwise we request they give us a months’ notice to remove our service.
What is the minimum number of bags/boxes you will collect?
Within reason we have the flexibility of service to be able to collect just one bag / box. With small collections like these we normally fit it into one of our regular collection routes. So, if you do not mind waiting a few days then we can book you in for a collection when we are passing your premises.
What happens if I put something in for shredding that I need later?
All our clients who have one of the Secure Lockers or Wheelie Bins will be provided with a key that they keep in a safe place so that if they put an item in one of these they have the ability to retrieve it before the lockers or bins are emptied. Which is something you cannot do with your home or office shredder.
*IMPORTANT*
*All confidential items/documents are the client’s responsibility until Mini Shred collects them.
*This list is updated regularly.